Crypto Customer Care Org
Reviews and Complaints
Closed account
Created an account not approved calling to find out why spoke to 2 representatives, told me they would fix it that was an hour ago
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBeware www.cryptocustomercare.org. I was scammed. Crypto assets stolen
BEWARE. This company is a scam.
BEWARE. Do not contact them for help. They will find a way to steal your assets. They will claim to help you.
They will ask for you to allow them to use "ANYDESK" to see your screen. They will ask you for information that will allow them to transfer your assets. It happened to me on Dec 26, 2023. They stole $3500 in Crypto from my wallet.
Do not contact them.
Do allow them to use ANYDESK to view your screen.
Do not give them any information. PERIOD.
They are also known as CRYPTO CUSTOMER CARE an Blockchain customer support live chat
They are a SCAM
Preferred solution: Full refund
User's recommendation: avoid at all cost
We take allegations like this very seriously and are deeply concerned about your experience. However, after reviewing our records, we could not find any indication that you were a customer of our service.
We want to clarify that we do not engage in any practices involving remote access tools like "ANYDESK" and never ask for personal information that could compromise your assets. We encourage you to provide us with any proof or details of your interaction so that we can investigate this matter thoroughly. It's possible you were targeted by scammers posing as our company. We are committed to the safety and security of all our clients and will work diligently to address any legitimate concerns.
Thank you for bringing this to our attention, and we hope to resolve this misunderstanding swiftly. Sincerely, The Crypto Customer Care Team
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI missed directed my funds
I don't know where the money went.
I missed directed my funds, they sent it back. I didn't know they sent it back and I blocked all transactions. Hoping I can be helped again.
User's recommendation: They replied and helped fast.
Thank you for sharing your experience with us! We’re glad to hear that our team was able to assist you promptly and return your funds.
We understand how stressful these situations can be, and we're always here to help whenever needed. If you require any further assistance or have any questions, please don’t hesitate to reach out.
We appreciate your trust and look forward to continuing to serve you. Sincerely, The Crypto Customer Care Team
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAll they did was try to get my credit card number. They were not helpful at all. All I need is my Crypto.com address so I can transfer crypto from another account/platform to crypto.com and I still do
I ended up selling most of my crypto on Crypto.com, or transferring it to other wallets, and your site did not help at all they were not helpful in any means
First of all, after three phone calls and three chats with your bots, my issue is still unresolved. All I need is my Crypto.com address so that I can have some crypto from another platform sent to my Crypto.com account, but your bot was so busy asking for my credit card number. They never solved my problem, so they can forget it.
- Easy to get to
- All they wanted was my credit card information
Preferred solution: The information I asked for my Crypto.com address so that I can bring crypto from another platform onto my Crypto.com
User's recommendation: Don’t waste your time
Thank you for your feedback, and we sincerely apologize for the frustration you've encountered. We understand how important it is to get the information you need, especially when transferring crypto.
Please rest assured that asking for your credit card information should not have been part of resolving your issue.
For security purposes, we recommend reaching out directly to our official support team, who will provide you with the correct Crypto.com address for your transfers. We're here to help you, and we'll ensure your issue is resolved promptly!
Mission, Texas
I need to verify my identity
Hi I been checking my identity 5 times taking pictures of my id just go processed they are not able to verify I need to get into my account.i locked my by mistake I forgot my password.
User's recommendation: Process my identity quickly
Thank you for bringing this to our attention. We understand how frustrating it can be to repeatedly verify your identity and still face issues accessing your account.
Here’s a quick overview of the process: 1. Ensure that the photo of your ID is clear, well-lit, and all details are visible. 2. Make sure the ID matches the information on your account exactly.
3. Double-check that there’s no glare or obstruction on the photo. If you continue having trouble, please contact our customer support team directly, and we’ll assist you in resetting your password and unlocking your account.
We appreciate your patience and look forward to resolving this for you. Sincerely, The Crypto Customer Care Team
Honolulu, Hawaii
Problems
Completely ignored. Support failed me bad.
Also told me I could load more funds and use it. And I could not.
Thank you for sharing your feedback. We sincerely apologize for the experience you had with our support team.
We strive to provide accurate and helpful assistance, and it’s clear we didn’t meet those expectations this time. We're sorry for the confusion regarding your ability to load more funds. Please reach out to our support team again, and we’ll ensure your issue is prioritized and resolved as quickly as possible.
We value your trust and are committed to making things right. Sincerely, The Crypto Customer Care Team
Atlanta, Georgia
Locked out from account. Closed account
Theres no voice support; only chat with a virtual assistant. Im trying to get back into my account but theres no support. Useless!!!
Thank you for your feedback. We sincerely apologize for the frustration you’ve experienced while trying to access your account.
We understand how important it is to get timely support, and we're sorry that our current system didn’t meet your expectations. While our chat system is the primary support method, we're constantly working to improve our customer service options. Please reach out to our support team via chat, and they will escalate your case to ensure you receive the assistance you need.
We truly appreciate your patience and the opportunity to make this right. Sincerely, The Crypto Customer Care Team
El Sobrante, California
Trying to retrieve my crypto account.
I lost access to my crypto account and was calling to reset my password and change my email address.
User's recommendation: Customer service can not be contacted and this really frustrating to we your customers.
Thank you for sharing your experience, and we apologize for the frustration you've faced while trying to retrieve your crypto account. We understand how important it is to regain access to your account quickly.
Please contact us directly using our updated support number, and our team will be more than happy to assist you in resetting your password and updating your email address. We're here to make the process as smooth as possible for you!
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Thank you for your feedback. We sincerely apologize for the delay you’ve experienced in resolving your account issue.
We understand how frustrating this must be, and we’re sorry that it’s taking longer than expected. Our team is dedicated to addressing this matter, and we’re currently reviewing the situation to ensure it gets resolved as quickly as possible. Please feel free to reach out to us again if you haven’t heard back, and we’ll prioritize your case.
We truly appreciate your patience and hope to regain your trust. Sincerely, The Crypto Customer Care Team