Crypto Customer Care Org
Crypto Customer Care Org Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Crypto Customer Care Org reviews show a 5.0 star rating from 19 customer reviews, with 17% would likely recommend and a mixed rating distribution (positive 47, unfavorable 42). Consumers are mostly satisfied on surface measures.
Positive Feedback
Customers note the service is easy to access and some agents resolved issues; product variety and discounts are valued and price level is medium.
Negative Feedback / Risk Areas
- Frequent customer complaints about unreachable phone support and long delays.
- Multiple reports requesting a refund or help with transfers that remained unresolved.
- Allegations of scams, account freezes, and requests for credit card details raising billing and security concerns.
Key Takeaways for Future Customers
- Check other Crypto Customer Care Org reviews and verify support channels before sharing payment details.
- Expect possible delays for transfers, refunds, and account recovery; document communications.
- Use caution with any unsolicited remote access requests and confirm identity before granting access.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Crypto Customer Care Org reviews show a 5.0 star rating from 19 customer reviews, with 17% would likely recommend and a mixed rating distribution (positive 47, unfavorable 42). Consumers are mostly satisfied on surface measures.
Positive Feedback
Customers note the service is easy to access and some agents resolved issues; product variety and discounts are valued and price level is medium.
Negative Feedback / Risk Areas
- Frequent customer complaints about unreachable phone support and long delays.
- Multiple reports requesting a refund or help with transfers that remained unresolved.
- Allegations of scams, account freezes, and requests for credit card details raising billing and security concerns.
Key Takeaways for Future Customers
- Check other Crypto Customer Care Org reviews and verify support channels before sharing payment details.
- Expect possible delays for transfers, refunds, and account recovery; document communications.
- Use caution with any unsolicited remote access requests and confirm identity before granting access.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Orem, Utah
Cannot buy anything
I cannot buy any XRP on any card that I have this is went on for three weeks
I need help from customer service a phone call at 801-376-**** so I can get this resolved. This has went on for too long and I would like to get it fixed as soon as possible.
It doesnt matter which credit card I use or bank card or Venmo. Nothing will work
Preferred solution: I would like to buy some XRP
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Seattle, Washington
Resolved: Call Not Connected to Defi wallet support
i receved call and fixed my issues.
I was facing an error while trying to log in to my DeFi wallet, so I called the crypto customer care service for help. However, my issue was not resolved, and even after 24 hours, they just told me to wait. Im very disappointed with the support service.
Preferred solution: fix my issues
Thank you for sharing your feedback with us We appreciate you letting us know about the issue you faced while trying to log in to your DeFi wallet.
We would like to confirm whether your issue has now been resolved Your feedback is important and helps us improve the quality of our support services.
For your safety, please remember never to share your personal details, wallet credentials, passwords, or OTPs with anyone Official support will only communicate through verified channels.
If you require further assistance, please reach out only via official support platforms. Thank you for your understanding and cooperation
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Algiers, Alger
Resolved: Bitcoin Transfer
I won Bitcoin in a casino and transferred it to my wallet, but it’s been 4 days and it still hasn’t arrived.
I won Bitcoin in a casino and transferred it to my wallet, but its been 4 days and it still hasnt arrived. please help me any one
Preferred solution: Full refund
Thank you so much for giving your valuable feedback. We are glad that your problem has been solved.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Call is not connecting
Company fixed the issue and I have been provided with settlement agreement. The amount has been credited to my wallet. Thank you so much for helping me.
I played a game at the casino and won $1500. I transferred the amount to my Crypto.com app, but even after 3 days, the money has not been credited.
I contacted the casino, and they told me to reach out to Crypto.com support. I tried calling the provided support number, but the call is not connecting.
Thank you for updating your review. We’re glad to hear that the issue has been resolved and that the credited amount has been successfully reflected in your wallet.
We appreciate your patience throughout the process.
Please note that for your security, we strongly advise never sharing your personal details, account credentials, OTPs, or wallet information with anyone.
Official support will never ask for sensitive information outside authorized channels.
If you require any further assistance in the future, we recommend contacting support only through official and verified platforms. Thank you for your understanding and cooperation.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Withdrew the profit to our wallet, but it has been 5 days now and the amount
We had invested in crypto and withdrew the profit to our wallet, but it has been 5 days now and the amount ($25,000) has not yet arrived. The investment company is saying that I should contact my wallet support, so I made a call, but I have not received any response yet. Whom should I seek help from now?
Thank you for bringing this matter to our attention We appreciate you taking the time to share your experience with us.
We would like to confirm whether your issue has been resolved and if the withdrawn amount has been successfully credited to your wallet Please let us know so we can update our records accordingly.
For your safety and security, we strongly advise never sharing your personal details, wallet credentials, OTPs, or any sensitive information with anyone Official support will never request such details outside verified channels.
If you need further assistance, please continue to communicate only through official support platforms. Thank you for your patience and cooperation
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Wire transfer from my friend but it has not been received yet
Company fixed the issue and I have been provided with full refund. The refund has been credited to my wallet.
I made a wire transfer from my friends Crypto.com app, but it has not been received yet. I had also filed a complaint, but there has been no update until now.
Preferred solution: i need my money can you help me
Thank you for bringing this matter to our attention. We understand your concern regarding the pending wire transfer and sincerely apologize for the inconvenience caused
Please note that wire transfers may take some time to process, depending on the bank and intermediary channels involved Since you have already submitted a complaint, we kindly request your patience while the concerned support team reviews your case.
To help us assist you more effectively, please ensure that all transfer details were entered correctly and keep any transaction reference numbers available for verification
Our team is actively working on this issue and will provide an update as soon as possible. Thank you for your understanding and cooperation
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerKraken wallet to my friend
"I made a wire transfer of 200 dollars from my Kraken wallet to my friend. Its been 3 days, but my friend hasnt received it yet. I called this number for support, but the call didnt connect."
Preferred solution: Kraken wallet
Thank you for bringing this matter to our attention We appreciate you sharing your experience.
We would like to confirm whether your issue has now been resolved and the wire transfer has been successfully received Please let us know so we can update our records.
For your safety, we strongly advise never sharing your personal details, wallet credentials, OTPs, or any sensitive information with anyone Official support will only communicate through verified channels.
If you require further assistance, please continue to reach out only through official support platforms. Thank you for your patience and cooperation
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAmount has still not reflected in my wallet
Yesterday, I transferred $2,500 from my Crypto.com app to my on-chain wallet, but the amount has still not reflected in my wallet. I tried to contact support regarding this issue, but I was unable to reach them. Can someone please guide me on what to do next?
Preferred solution: Can someone please guide me on what to do next?
Thank you for giving your feedback. We’re sorry to hear about the issue with your transfer.
Please double-check the transaction status in your Crypto.com app, including the transaction ID (TXID), and ensure your on-chain wallet address is correct.
If the transaction shows as completed but funds are still not visible, we recommend reaching out to Crypto.com support through the in-app chat or their official help center. This will help them investigate and resolve the matter quickly
Dublin, Leinster
The support experience was fine
The crypto customer service team was responsive and provided answers to my questions. The support experience was fine overall, though theres still room to make the process a bit faster and more detailed.
Thank you so much for giving your valuable feedback. We are glad that your problem has been solved.
Riyadh, Riyadh Region
Horrible customer care support
App messenger not working, online support refers to web support - Has tecnical issues. Horrible to say the least.
Thank you for giving your feedback. We’re sorry to hear about the trouble you’re facing with your wallet login and the difficulty reaching us. Please connect with us through our official support channel, and we’ll be happy to assist you in resolving this issue promptly.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Facing login problem
Thank you for your feedback. We’re glad to hear that your login issue has been fixed. If you ever need further assistance, please don’t hesitate to reach out.
I am facing a login problem with my Kraken wallet, and I have been struggling with this issue for the past 3 days. I tried calling on this number, but nobody received the call.i
Preferred solution: Login problem facing
Thank you for giving your feedback.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Wallet login error
Fixed my issue thanks crypto customer care org.
I tried calling this number but it just keeps ringing. Im facing issues with my wallet as Im unable to log in.
Please contact me. I had called this number earlier as well, and my issue was resolved within a day.
Preferred solution: Wallet login error
Thank you for giving your feedback. We’re sorry to hear about the trouble you’re facing with your wallet login and the difficulty reaching us. Please connect with us through our official support channel, and we’ll be happy to assist you in resolving this issue promptly.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMajor Issues
"The response from the crypto platforms customer service was timely, but the overall experience felt routine. The questions I asked were answered, but without any extra effort or personal touch.
There werent any major issues, but the service didnt leave any strong impression either. Everything went according to standard procedure."
Preferred solution: When I called, no one answered, but later I received the solution by email
Thank you for sharing your feedback with us. We appreciate you taking the time to describe your experience.
We would like to confirm whether your issue has been fully resolved following the email communication.
Your feedback is valuable and helps us improve the quality of our support services.
For your security, please remember never to share your personal details, account credentials, OTPs, or sensitive information with anyone.
Official support will only communicate through verified channels.
If you need any further assistance, please do not hesitate to reach out through our official support platforms. Thank you for your understanding and cooperation.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRejected deposit, not returned
It took 45 days for Crypto.com to deposit $2000 that they deemed a 3-party deposit. As it turned out it was not, but it took much convincing and evidence.I reported the indent to Pissedconsumer and they did absolutely nothing to help.
They did not even get back to me after several emails to them. Pissedconsumer is a huge waste of time!
Already sent, don't waste my time. You people did absolutely nothing with the evidence I did send you.
Preferred solution: Full refund
User's recommendation: I guess, don’t waste your time reporting anything to you folks as this is the 1st thinks I have heard from you. I made a complaint sent you all the evidence I had and I heard nothing! Now you want a review *** off”
I tried calling this number but it just keeps ringing. I’m facing issues with my Crypto.com wallet as I’m unable to log in.
Please contact me. I had called this number earlier as well, and my issue was resolved within a day.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI can't log in my account
Forgot my account login password and user ID to get in my account it has been over a month now and can't do any trading at all
We will help you. Please contact our team.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBig scam Crypto exchange wealth engine Big scam Stolen my all Money Frozen Account
My Problem not resolve My Account All Funds stolen by wealth engine Crptocurrency My All money Scams By wealth engine
Wealth engine big scam second more deposit to your account verify 29 mar To frozen amount total 10% Deposite And Verify account And Unfrozen Amount But Scam Already Not Un frozen account
My All amount frozen in wealth engine 682$
reverse and Refund And Unfrozen my Account
Withdraw blocked In 12 days
Preferred solution: Full refund
User's recommendation: stay away all Members and Users By wealth engine Users big scam All Mony stolen in frozen account
We are truly sorry to hear about your experience and understand how distressing this situation must be for you. Please note that we have thoroughly reviewed our records, and as per our inquiry, no appointment or official support interaction has been booked or initiated from our side under your account details.
We have not found any verified communication or transaction request made through our authorized support channels. If you believe this incident involved a scam or unauthorized third party using the name "Wealth Engine," we strongly urge you to report the matter to your local cybercrime authority and your bank immediately.
We also recommend not making any further deposits or sharing personal information until the issue is fully investigated. For further assistance, please contact our official support team through our verified website or customer service channels.
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Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Thank you for sharing your feedback with us. We appreciate you letting us know about the issue you faced while trying to purchase XRP.
We would like to confirm whether your issue has now been resolved and if you are able to successfully complete your purchase Please let us know so we can update our records.
For your safety, we strongly advise never sharing your personal details, card information, wallet credentials, or OTPs with anyone.
Official support will only communicate through verified channels.
If you require further assistance, please contact support through official platforms only. Thank you for your patience and cooperation.