Crypto Customer Care Org
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Money was taking off my bank card by this company
I checked my bank statement today and money has been coming off my card using this website..I need a refund of what was taking
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWon't let me log into account said to contact you
Still unable to get any support with help to log in to my account. You can't talk to a person.
Contacting customer service is useless. I need help getting my money out.
User's recommendation: Don't use them
If you're facing issues logging into your account, please reach out to us directly through our contact page: https://www.cryptocustomercare.org/contact-us/. Our live chat support is available 24/7 to assist you.
Pickering, Ontario
Inside information being used to make money
I have information and proof that someone working at the crypto office in NY at present is using insider information to make money for themselves and other family members. If interested to find out more call me 416-669-****.
I have done my part, but looks like no one at cryptocurrency cares to catch the person that is making money illegally.
Thank you so much for giving your valuable feedback. We are glad that your problem has been solved.
Fort Lauderdale, Florida
A $1,000 wire transfer is being rejected need to know why
Crypto rejected $1000 wire transfer yet hasnt sent the money back yet plus the customer care did not help at all. Said I could send it through cashapp yet wouldnt tell me how.
She said wait. Every time I tried to add money it declined it
Thank you so much for giving your valuable feedback. We are glad that your problem has been solved.
Lost access to my nonVisa card account and can’t get CS Support!
Need to reset account password and email. No access to email for verification.My account is active with funds available stiil..
User's recommendation: Live voices
If you've lost access to your account and need assistance resetting your password or email, please contact us through our support page: https://www.cryptocustomercare.org/contact-us/. Our 24/7 live chat support is ready to help.
Winnipeg, Manitoba
Money not came to my bank account
Hi there, I am new on crypto I put $100 in crypto app. From my bank account, For trying how it works.
Then try to transfer into my bank account, but it not came into my account they said money transfer to your account, but it's not. Please help me in that case
Thank you for reaching out regarding your concern with transferring funds from the Crypto.com app to your bank account. Here are some steps to help resolve the issue: Verify the Transaction Details: Check the transaction status in the Crypto.com app under "Transaction History." Ensure the withdrawal shows as "Completed." Confirm with Your Bank: Contact your bank to confirm if the transfer has been received.
Occasionally, bank processing times can cause delays. Allow Processing Time: Withdrawals from Crypto.com can take 1–5 business days to reflect in your account. If this time frame has already passed, further steps are needed. Contact Our Support Team: For personalized assistance, please contact our support team directly.
You can reach us via call and email. Provide your transaction ID and details to expedite the resolution process.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo one to talk to when issues occur
blocked and told someone from Russia is trying to *** my account? text coming from 804 449 **** is this a crypto.com chat # ?
Thank you for your feedback. We understand how concerning this situation must be.
It sounds like you may have received a security alert, but please be cautious with unsolicited messages. The number you mentioned is not affiliated with us.
For your security, we recommend contacting our official support team directly to verify any suspicious activity and ensure your account is safe. We’re here to help and provide guidance—please reach out so we can assist you further.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAuth restricted
The day I was trying to set up my crypto account I was advised that my account was Auto restricted which makes no sense since I am of age born in 1964 and have money in my bank. And I have not been able to get any reason why they believe my account should be restricted
Thank you for sharing your experience. We understand how frustrating it can be to have your account restricted without a clear explanation.
Account restrictions are sometimes triggered by security protocols, but we’re here to help resolve this for you.
Please contact our support team, and we will review your case in detail to provide clarity and assist in lifting the restriction. We appreciate your patience and are committed to resolving this matter quickly!
Pierrefonds, Quebec
Transfers
I figured it out by myself the representative was really hard to hear and understand I told her multiple times but its like she didnt care
Thank you for your feedback! We sincerely apologize for the inconvenience you experienced during your call.
Your satisfaction is our priority, and we want to ensure you have a smooth and clear experience with us.
Please feel free to give us a call again, and we’ll make sure to assist you with better clarity and understanding. Your patience and feedback help us improve!
Hounslow, Hounslow
Can't use my app magic link expired
Tried to open app when verification comes up. Open email to verify message comes up magic link expired can't use tried uninstalling still happens
User's recommendation: Uk customer services
Thank you for bringing this to our attention. We’re sorry to hear about the issue you're facing with the magic link.
It sounds like the link is expiring before it can be used, which can happen if there's a delay in accessing it. We recommend checking your email immediately after requesting the link.
If the issue persists, please contact our support team directly, and we’ll help you troubleshoot further to get the app working smoothly. We're here to assist you!
Can't access my account
Said it would cost $1 for assistant but they tried to charge me $47. Not a good practice for supporting you site
Thank you for your feedback. We're sorry to hear about your experience, and we understand how frustrating this must have been.
Our goal is to provide transparent and efficient support, and it seems we fell short this time. Please know that the $1 charge is standard for verification, and any additional charges may have been a misunderstanding. We'd love the opportunity to make this right for you. Please contact our support team directly, and we will work to resolve the issue promptly.
Thank you for bringing this to our attention. Sincerely, The Crypto Customer Care Team
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed to speak with an agent
I have refunded my money from crypto account in Revolt account please let me know how can I refund my money
Thank you for reaching out to us. We understand how important it is to get your refund processed quickly.
To assist you with your request to refund money from your crypto account to your Revolt account, please contact our customer support team directly. They are available to guide you through the process and ensure everything is handled smoothly.
We appreciate your patience and look forward to resolving this for you as soon as possible. Sincerely, The Crypto Customer Care Team
Need to speak with an agent
Seriuosly you have a phone number that doesnt work need to speak to a live agent I cant Talk to anyone
User's recommendation: Never again will I invest in crypto
Thank you for sharing your concerns with us. We sincerely apologize for the inconvenience you’ve experienced while trying to reach us.
Providing timely support is our top priority, and we're sorry that our phone line didn’t meet your expectations. Please rest assured that we are actively working to improve our communication channels. In the meantime, we encourage you to reach out to our support team via email or live chat [https://www.cryptocustomercare.org/contact-us/], and we’ll connect you with an agent as quickly as possible.
We value your feedback and appreciate your patience. Sincerely, The Crypto Customer Care Team
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTrying to get back on track
I am calling to lock into my account been almost 2 years haven't lock in toy account been reaching out but nobody have solve my problem up to now I haven't lock into my account so I want u guy to please help me out
Thank you for reaching out and sharing your experience. We understand how frustrating it must be to not have access to your account for such a long time.
We sincerely apologize for the delay in resolving your issue.
Please contact our support team directly, and we will prioritize helping you regain access to your account as soon as possible. We're committed to getting you back on track and appreciate your patience!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy account is locked
When I tryi to change my phone number and my bank card number they are locked me out so I need some help to unlock my account it for me please
Preferred solution: Unlock my account
Thank you for reaching out and sharing your situation with us! We understand how frustrating it can be to get locked out of your account, especially when updating important information like your phone number and bank card.
Our team is here to help. Please contact our customer support team directly, and we’ll work with you to unlock your account and resolve this as quickly as possible.
We appreciate your patience and are committed to getting you back into your account smoothly. Sincerely, The Crypto Customer Care Team
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Don't respond to the person below. They want your account details and money.
We will help you. Please contact our team.